Return Policy

Important Information

• You have 30 days to return your items.

• Refunds are processed within 14 days.

• No restocking fees will be charged.

• Return shipping costs are the responsibility of the customer.

• Exchanges are accepted.

• This return policy is subject to our Terms of Service.

Return Procedure

For any reason, you have 30 days from the date of receipt to return your items. After this period, returns will no longer be accepted.

To be eligible, items must be unworn, unwashed, and in the same condition in which you received them, including the original packaging.

To initiate a return request, please email us at help@wentworthlondon.com. We will guide you through the process.
Please ensure the items are packed securely and shipped using a reliable carrier. Return shipping costs are the responsibility of the customer; however, no restocking fees will be applied.

Refunds

Once your return has been processed, you will automatically receive a refund for the full purchase amount within 14 days, using the same payment method used for your original order.

If you experience delays, please contact us and we will investigate the matter promptly.

Exchanges

Not fully satisfied with an item and wish to exchange it? No problem.
Please contact us at help@wentworthlondon.com, specifying the item(s) you would like to exchange and the reason. We will do our utmost to ensure your complete satisfaction.

Cancellations

To cancel your order, please email help@wentworthlondon.com as soon as possible.
Once your order has been processed, it can no longer be cancelled.

Damaged or Incorrect Orders

If you have received an incorrect or damaged item, please take photographs and send them to help@wentworthlondon.com, along with your order number.

We will resolve the issue as quickly as possible and sincerely apologise for any inconvenience caused.

Contact

Company name: Wentworth London
Email: help@wentworthlondon.com