Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
FAQ
What are the delivery times for our products?
What are the delivery times for our products?
Orders placed before 3:00 GMT on business days are processed the same day, while those placed after that time are handled the next business day. The processing time is usually 1 to 2 business days (Monday to Saturday, excluding Sunday). Once shipped, delivery generally takes 5 to 10 business days (Monday to Friday). Therefore, the total estimated delivery time is between 6 and 12 business days from the date of purchase. Want to know more? Check out our shipping policy for all the details: Click here
How can I track my order?
How can I track my order?
After shipping, you will receive an email containing your tracking number. You can then track the status of your order through our website.
If you did not receive a tracking number, please contact our customer service with your full name and the address used for the order so we can look into it and assist you: Click here
Can I cancel or modify my order?
Can I cancel or modify my order?
You can cancel or modify your order within 4 hours of placing it. To do so, please contact our customer service team. After this period, we cannot guarantee cancellation or modification.
What is our return policy?
What is our return policy?
You can return unwanted items within 30 days of receipt for a full refund or an exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. For more details, please check our return policy: Click here
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrived damaged or defective, please contact our customer service immediately. We will provide you with instructions to return the item and arrange an exchange or a refund. To reach us, please use our contact form: Click here
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in GBP (£). You can pay easily and safely using Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more details about how payments are processed and supported, please check our payment methods: Click here
What materials do we use in our products?
What materials do we use in our products?
We select only high-quality materials that offer durability, comfort, and a long-lasting fit. Each item is carefully tested to meet our standards, so you can enjoy clothing that feels good and lasts.
Do we restock sold-out items?
Do we restock sold-out items?
Most items are produced in limited quantities and are not restocked once sold out. If you see your size available, we recommend ordering early.
Are your products true to size?
Are your products true to size?
Most customers find that our items fit slightly smaller. For the best fit, we recommend choosing one size up for most products. Please check the size guide on each product page for more details.
